Security and privacy

Built for sensitive guest operations and controlled staff access.

Luxstay handles guest identity workflows, owner reporting, operations alerts, payments, and staff coordination with role-aware screens and cautious production runbooks.

Role-based access

Managers and admins can review fiche de police submissions. Owners, housekeeping, maintenance, and accountants do not see identity documents.

Encrypted documents

Guest ID and optional video uploads are encrypted before storage and accessed through signed temporary routes.

Safe check-in links

Secure check-in links store token hashes, not raw tokens. Invalid and expired links show safe unavailable states.

Audit visibility

Operations monitoring uses audit logs and sensitive metadata scrubbing for manager oversight without identity leakage.

Safe demo proof

Product visuals use sanitized demo data, not real guest files.

Public screenshots are captured from the `luxstay-demo` workspace and reviewed for emails, tokens, passport/CIN values, signed document URLs, secrets, and identity document previews.

Safe demo workspace

Operations dashboard

Demo data

FAQ

Questions hospitality operators ask before a demo.

Does Luxstay submit fiche de police directly to authorities?

No. Luxstay prepares and reviews fiche de police data for staff workflows. Direct government submission should only be added after legal and authority approval.

How are identity documents protected?

Guest identity documents and optional videos are encrypted before storage and only available to authorized staff through signed temporary access.

Is this ready for self-service SaaS signup?

The current product is ready for controlled internal use and guided pilots. Self-service SaaS signup, billing, and full onboarding are planned next.

Can different staff roles have different access?

Yes. Owner, housekeeping, maintenance, accountant, manager, and admin views are separated so teams only see the data they need.

Ready to see Luxstay with your operation?

Start with a guided demo, not a risky migration.

Request demo